Last updated: January 2026
Refund & Returns Policy
Table of Contents
Faulty or Defective Products
You are entitled to a repair, replacement, or refund under Australian Consumer Law if a product:
- Is faulty or defective
- Is unsafe
- Is significantly different from its description
Change of Mind Returns
We do not offer refunds for change of mind, including:
- Incorrect selection
- No longer needed
- Better price found elsewhere
Change-of-mind returns are accepted only at our discretion and must meet all of the
following conditions:
- Item is unused and unopened
- Returned in original packaging
- Request made within 7 days of purchase
- Original shipping fees are non-refundable.
- Return shipping costs are the responsibility of the customer.
Exclusions
For hygiene and safety reasons, we do not accept change-of-mind returns on used fitness equipment, mats, or accessories
Contact:
Email: info@jandjroofitness.com.au
Location: Ingleburn, NSW, Australia